Support
Questions, bugs or ideas: write to support@xcrux.team. A real person reads every message.
Common questions
How do I back up my protocol?
Profile → Export. JSON is the full, lossless format and can be imported again; a .protocol bundle also carries your item photos and videos. Your data is also part of your iPhone's own backup.
I bought Pro on another device or reinstalled the app.
Profile → Pro → Restore Purchases. Pro is a one-time purchase tied to your Apple Account.
Do I need a paid Claude plan for the Claude connector?
No. The connector is a Pro feature in Clarity Protocol, and it works with any Claude account: Claude Free allows one custom connector, paid Claude plans allow more. You add it in claude.ai → Settings → Connectors; the app shows the address to use.
How do I stop the Claude connector and delete my cloud data?
Settings → Claude → Disconnect and Delete Cloud Data. This deletes your uploaded protocol, revokes Claude's access and removes the account. A plain Disconnect only stops syncing.
The Live Activity didn't end on time.
iOS only lets the app update a Live Activity while it runs. If the app was closed when a block ended, the Live Activity catches up the next time you open the app.
Notifications don't arrive.
Check Settings → Notifications in the app (everything is off by default), then iOS Settings → Notifications → Protocol.